Computerworld Honors MetraTech with Innovative Technology Award

Leading IT News Publication Cites Software Company's Success In Helping Customers Achieve Business Payback

WALTHAM, Mass., October 1, 2002 - MetraTech, a leading provider of billing, customer care and revenue sharing software, today announced it was awarded Computerworld's Innovative Technology Award. Customers submitted nominations citing a company whose technology produces tremendous benefits for them. As one of only 10 winners, MetraTech was honored as a vendor offering cutting-edge technology that's creating quantifiable business value for its customers.

ACT Teleconferencing, Inc. (Nasdaq: NM-ACTT), an independent worldwide provider of audio, video and web-based conferencing products and services, is a prime example of how MetraTech's cutting edge Web services-based billing, customer care and revenue sharing technology is helping customers solve business problems and cut costs. MetraTech partnered with ACT to meet the complex challenge of billing for multipoint conferencing. Using MetraNetÔ, ACT was able to consolidate billing for 20 domestic and international call centers; shrink billing cycles from 30 days to one, increasing cash flow; recoup its investment in 18 to 24 months; and save "a couple of million dollars a year" through improved billing accuracy, eliminating re-billing and having a smaller support staff.

According to Computerworld, evaluations of the nominated companies were based on the following criteria:

The company's technology is innovative and original;
It offers demonstrable value to corporate IT operations in Fortune 1,000 companies;
It creates a new advantage or opportunity for customers;
Customers have successfully implemented the technology and are getting measurable payback or competitive advantage from it; and
The technology will continue to change the way companies do business or solve technology problems into the future.

"It's an honor that Computerworld and their independent panel recognized the quantifiable business value that our billing software delivers to our customers," said Scott Swartz, president and CEO of MetraTech. "Our mission has always been to solve our customers' billing problems in the fastest, most efficient way possible. Our Web services-based architecture allows both emerging and established service providers, like ACT, to reduce integration challenges by leveraging existing infrastructure, speed time-to-market for new services and dramatically lower total cost of ownership and improve profitability."

The profile on MetraTech and ACT was featured in the magazine's Sept. 23 issue. It is also available on the Web at: http://computerworld.com/news/2002/story/0,11280,74391,00.html

About Computerworld
Computerworld is the only integrated media company focused exclusively on the information needs of IT Leaders - those who manage and implement technology in Global 2000 organizations. The company's flagship weekly newspaper - along with its Computerworld.com Web site and conference series for IT Leaders - form the U.S.-based hub of the world's largest (58-edition) worldwide IT media network. Publishing since 1967, Computerworld has been recognized numerous times by Folio: Magazine and the Computer Press Association as the best computer newspaper, and was named to the "Media Power 50" in 2002 by Crain Communications' BtoB Magazine. Winner of more than 70 print and online editorial awards since 1998, Computerworld has a newspaper circulation of 202,000, a total print audience of 1,539,000 (according to IntelliQuest CIMS v.8.0), and an online audience of 800,000 unique monthly visitors (according to DoubleClick). Breaking news and resources for IT Leaders are available at www.computerworld.com.

Computerworld is a business unit of IDG, the world's leading technology media, research and event company. IDG publishes more than 300 magazines and newspapers and offers online users the largest network of technology-specific sites around the world through IDG.net (www.idg.net), which comprises more than 330 targeted Web sites in 80 countries. IDG is also a leading producer of 168 computer-related events worldwide, and IDG's research company, IDC, provides global market intelligence and advice through 51 offices in 43 countries. Company information is available at www.idg.com.

About MetraTech
MetraTech Corp. is a leading provider of billing, customer care and revenue sharing software for established and emerging communications service providers. The MetraNet™ XML-based billing platform easily integrates with existing infrastructure and third-party applications and enables customers to turbocharge their IT assets to extend their capabilities and achieve a competitive advantage. With MetraNet, companies can dynamically offer new services as well as package their existing services in new ways through licensing or a fully outsourced solution. Only MetraTech provides pricing, revenue sharing and billing capabilities using XML and plug-and-play Web services. MetraTech is based in Waltham, Mass., with offices in Oxford, England. For more information, please visit www.metratech.com or call 781-839-8300.

MetraTech is a registered trademark, and the MetraTech logo is a trademark of MetraTech Corp. All rights reserved.

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