Premiere Conferencing Beats the Region in Providing Online Billing and Reporting Solutions

SYDNEY, AUSTRALIA, September 8, 2004 — Premiere Conferencing, a global provider of enhanced, audio and Web-based conferencing solutions, became the first such company to deploy a multi-currency, multi-language online billing service for its customers in the Asia Pacific region today. This new billing and reporting solution provides significant competitive advantages for Premiere Conferencing and its resellers and customers.

The billing solution, MetraTech’s MetraNet® platform, was deployed to support the continuing growth experienced by Premiere Conferencing throughout the region during the last 12 to 18 months. The platform enables Premiere Conferencing to automate its complex billing, call typing and customer bill inquiry processes. This will improve operational efficiency and provide customers with a higher standard of service.

The first bills processed and posted by MetraNet® went live today. Customers now have access to a detailed, real-time bill and interactive reports.

"We chose to partner with MetraTech as we believe in offering quality from start to finish," said Mr Dennis Choo, the managing director – Asia Pacific of Premiere Conferencing. "Premiere Conferencing currently provides high quality web and audio conferencing services to more than 7,500 corporate clients. But we recognise the need to complement this with a user-friendly back-end billing and reporting service. MetraNet® has enabled us to provide the whole package to our resellers and customers".

The MetraNet® platform has empowered Premiere’s business users to quickly deploy new services and offerings in addition to accommodating the variety of business practices, languages and currencies used within the Asia Pacific region. Customers may request their invoices in US$, British Pounds, Euros, Japanese Yen, China Yuan Renminbi, AU$, NZ$, SG$, HK$, Korean Won, and Malaysian Ringett. For any multinational company, the implications of this are invaluable. Customers can now choose to receive all bills in the currency of their head office, or the local currency of each national office. At present, the platform is configured to support English and Japanese languages, with a view to adding Mandarin in the future.

Customers can expect further improvements, including a reduction in the need for calls related to billing. Also, shorter call durations can be expected as MetraNet’s web-based system provides customer service representatives with the information to quickly answer questions, thereby improving productivity and customer satisfaction.

"Premiere Conferencing is currently using this same system in our European network," said Mr Choo. "We have already experienced vast improvements, including a 92% reduction in the number of billing rates to be managed, an 83% reduction in the time taken to generate invoices and a 79% reduction in the labour required to manage the billing process".

About Premiere Conferencing
Premiere Conferencing (www.premconf.com.au) is the conferencing provider companies rely on when communications really matter. Since 1984, Premiere Conferencing has consistently led the industry in developing the most advanced global conferencing and collaboration solutions, fulfilling today’s business-critical communications needs. Premiere Conferencing delivers the highest levels of security, reliability and customer service in a comprehensive suite of communications offerings, from feature-rich automated and operator-assisted conferencing to advanced Web collaboration tools that enable users to create and interact visually over the Internet. A business unit of Ptek Holdings, Inc. (NASDAQ: PTEK), Premiere Conferencing’s international office locations include Australia, Canada, France, Germany, Hong Kong, Ireland, Italy, Japan, Singapore, United Kingdom, and the United States.

About MetraTech
MetraTech Corp. provides the leading Web Services-based solution for billing, customer self-care, and partner management. MetraNet®, MetraTech's modular flagship platform, empowers customers to invent new business models and enhance collaboration between IT, business groups and subscribers. MetraTech offers a variety of delivery options ranging from licensing to outsourcing. Based in Boston, MetraTech has offices in San Francisco, New Delhi and London. MetraTech is a venture-backed, privately held company whose investors include Accel Partners, Vesbridge Partners (formerly St. Paul Venture Capital), Meritech Capital, Bessemer Venture Partners and Lucent Venture Partners. For more information, please visit www.metratech.com.

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