Who's Calling Implements MetraNet® to Enhance Billing Accuracy and Speed Introduction of New Service Offerings

MetraNet to Track and Bill Customer Call Data in Real Time to Support Rapid Customer Growth

MIAMI, BILLING WORLD, Booth #823, - June 24, 2003 — MetraTech, a leading Web services-based pricing, billing and revenue sharing software provider, today announced that Who’s Calling Inc., the nation’s leading provider of Customer Capture solutions utilizing call measurement and monitoring technology, has deployed MetraNet® to automate critical processes, identify revenue leakage and improve data integrity.

"We wanted a flexible, scaleable, Web services-based billing solution to help support our steady growth and exceed the demands of our expanding customer base,” said John F. Stapleton, chief executive officer, Who's Calling. “We selected MetraNet based on its strong operational and technical capabilities as well as their focus on the customer experience. MetraNet allows us to automate and streamline our operations and reduce the number of manual processes required to implement rate changes and new pricing plans.”

Key among these capabilities is MetraNet's ability to bill for complex transactions without requiring extensive system development. The same Web services architecture that underlies this capability also allows MetraNet to take full advantage of existing IT systems. MetraTech's powerful combination of easy service creation and integration complements Who's Calling's mission of technological innovation and unparalleled customer support.

Who's Calling is the nation's largest Customer Capture solution provider. The company has more than 5,000 enterprise clients in over 30 different industries — including, all of the top 10 automotive groups, 20 of the nation's largest lead management and CRM providers, and three of the top five home builders. With MetraNet, Who's Calling will bring added value to its customers by providing online account management and itemization in real-time for all billed calls.

"We are excited Who's Calling chose us as its partner to capitalize on the changing needs of the marketplace and to deliver superior business value to its customers," said Scott Swartz, president and chief executive officer, MetraTech. "Our Web services-based billing platform was designed with innovative companies like Who's Calling in mind. MetraNet will enable Who's Calling to realize increased profits and enhanced customer loyalty by rapidly deploying value-added services."

About Who's Calling
Who's Calling is the leading provider of Customer Capture solutions utilizing call measurement and monitoring technology. The Kirkland, Wash.-based firm uses proprietary patented technology to deliver real time customer data with 100 percent accuracy. The data enhances sales performance by measuring advertising effectiveness, generating daily lead lists, monitoring and improving customer service responsiveness, leveraging contact information and providing primary research. Who's Calling has a nationwide customer base of more than 5,000 clients across 30 different industries. Clients include Forbes.com, Audi of America, Lennar Homes, AOL Time Warner, For Rent Publications, AutoTrader.com, duPont Registry, Mazda and Simpson Property Group. More information about Who's Calling is at www.whoscalling.com.

About MetraTech
MetraTech Corp. is a leading provider of Web services-based pricing, billing, and revenue sharing software for established and emerging communications service providers. The MetraNet® XML-based billing platform easily integrates with existing infrastructure and third-party applications and enables customers to Turbocharge their IT assets to extend their capabilities and achieve a competitive advantage. With MetraNet, companies can dynamically offer new services as well as package their existing services in new ways through licensing or a fully outsourced solution. Only MetraTech provides pricing, revenue sharing and billing capabilities using XML and plug-and-play Web services. MetraTech is based in Waltham, Mass., with offices in Oxford, England. For more information, please visit www.metratech.com or call 781-839-8300.

MetraTech is a registered trademark, and the MetraTech logo is a trademark of MetraTech Corp. All rights reserved. All company, brand, product, and service names are trademarks or registered trademarks of their respective holders.

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