Premiere Global Services Completes Worldwide Deployment of MetraTech's MetraNet Billing Platform

First to Market with a Global, Web-based, Convergent Solution for Customers and Resellers

Chicago, SUPERCOMM 2005 — MetraTech Corp., the leading provider of Web Services-based billing, customer self-care, and partner management solutions, today announced that Premiere Global Services, Inc. (NYSE: PGI), a global provider of business communications services and business process solutions, has deployed the MetraNet billing solution around the world as its exclusive billing platform for its Conferencing & Collaboration customers. The MetraNet billing platform enables Premiere Global to improve its operational efficiency and provide its customers and resellers with a higher level of service.

"We chose MetraTech as our billing partner because their innovative platform is capable of supporting our diverse global needs and rapidly growing customer base" said Mike Havener, CFO Premiere Global Services. "We now have the ability to more quickly enter new markets with pricing models, reports and invoice formats in the customer's preferred language and currency. Furthermore, we now offer these capabilities to resellers for an end-to-end white label solution."

MetraNet now supports Premiere Global's European, Asia Pacific and North American regions as well as the regions for Premiere Global's newly acquired companies, which operated different legacy billing systems with significantly different processes and pricing models. This global implementation required the migration of millions of rates, and it supports over 300 solutions, six languages (English, French, German, Italian, Japanese and Swedish) and 13 currencies.

Premiere Global has gained significant operational improvements through MetraNet, including a reduction in the number of rates to be managed, the time to generate invoices and the effort associated with managing their billing process. Premiere Global has also experienced a decrease in billing related customer calls, as well as shorter call durations since customer service representatives can serve customers more efficiently. MetraNet's web-based interface provides customer service representatives with the information to quickly answer questions, improving productivity and customer satisfaction.

"Premiere Global Services has built a high standard of service by localizing their offerings for each geography through web-based scheduling, voice prompts and native language operators," said Scott Swartz, president and CEO of MetraTech Corp. "We are extremely pleased that they leveraged MetraNet to extend this vision to billing, customer self-care and partner management."

About MetraTech
MetraTech Corp. provides the leading Web Services-based solution for billing, customer self-care, and partner management. MetraNet, MetraTech's modular flagship platform, empowers customers to invent new business models and enhance collaboration among IT, business groups and subscribers. MetraTech offers a variety of delivery options ranging from licensing to outsourcing. Headquartered in Boston, MetraTech has offices in San Francisco, Frankfurt, Paris and London. MetraTech is a venture-backed, privately held company whose investors include Accel Partners, Vesbridge Partners (formerly St. Paul Venture Capital), Meritech Capital, Bessemer Venture Partners and Lucent Venture Partners. For more information, please visit www.metratech.com.

MetraTech is a registered trademark, and the MetraTech logo is a trademark of MetraTech Corp. All rights reserved. All company, brand, product, and service names are trademarks or registered trademarks of their respective holders.

Contact

Back

Click here to download a PDF version of this press release