MetraCare™ — Turbocharge your customer care.

In today's fast-moving, highly competitive environment, meeting dynamic customer needs is paramount. As services are developed, deployed, and upgraded at record speed, market leaders must ensure that every customer experience is exceptional.

MetraCare is MetraTech's online customer care solution that helps you provide excellent customer service and increase customer satisfaction while reducing costs and streamlining operations.

Complete Customer Management Support
MetraCare provides your organization with the needed tools to manage customer inquiries quickly and easily. Using just a web browser, customer care representatives can manage every aspect of the customer interaction, including access to interactive online reporting and invoice information through MetraView, complete account data and corporate hierarchy relationships and time zone and language preferences. Automated email notification is seamless and can be used to send welcome letters, credit card expiration notices, and any other notifications to customers and internal audiences. Finally, at your discretion, all MetraCare capabilities can be made available to customers for self-care using a robust permissions management capability.

Features:

Drag and drop corporate hierarchy management
Subscribe and unsubscribe to product offerings
Update contact/address information
Update payment information including payment methods and payment relationships
Change passwords
Change time zones

Please contact us for more information on how MetraNet^® from MetraTech can simplify your billing complexity.

MetraCare
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