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April 18, 2014 by Scott Swartz, CEO

Broadcast Media Business Models in the Digital Age: Disrupt or Be Disrupted

Next week, I will be in NY at the Chief Digital Officer Summit where I will moderate a panel featuring broadcast media executives from ABC, CBS, Turner and Univision. Although these companies are competitors in the marketplace, they are faced with similar disruptive challenges in their respective businesses. While all industries are dealing with some form of disruption, media companies are being hit the hardest. Technology and business models that were tried-and-true in the past are proving much less reliable, and the way in which media and content is consumed, communicated and produced is under attack. In order to survive and capitalize on the new opportunities that are created almost on a daily basis, disruptive innovation techniques must be identified and implemented – No one will argue that the status quo is dangerous.

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April 17, 2014 by Esmeralda Swartz, CMO

Google Can Run Wireless Industry by Proxy…No Need to Become Wireless Carrier

Some people really want Google to be a wireless carrier. The most recent speculative episode was early in April when The Information published an exclusive suggesting that Google might be thinking about an MVNO deal with Verizon or AT&T, based on comments by people who were unnamed (but might have been close to Google).

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April 15, 2014 by Esmeralda Swartz, CMO

Two Giant Economies Provide Ultimate Experiment to “Free and Unfettered” Internet (Part 2)

In my previous blog I contrasted the latest net neutrality developments in the EU with the situation in the U.S. Neither decision will settle the argument and the two camps will continue to debate the topic for the foreseeable future. On both sides of the argument and the ocean, believers state with conviction that their way is the right way, leading to a healthier Internet industry and benefits for all.

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April 10, 2014 by Esmeralda Swartz, CMO

European Parliament Stops Operators From Becoming Content and Service Gatekeepers

As part of a larger proposal to create a single telecommunications market for the entire EU, the European Parliament approved regulations that would not only preserve net neutrality, but also put an end to mobile roaming fees between countries. Members approved the legislation to solidify net neutrality in the EU by a landslide 534 votes to 25, with 58 abstentions. This means that Internet traffic has to be treated equally regardless of content or provider. As video and audio traffic have become more prevalent in both revenue and bandwidth consumption, the issue has come to a head with Telcos on both sides of the ocean pushing back against net neutrality.

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April 8, 2014 by Esmeralda Swartz, CMO

Enterprise Resource Planning and Billing Solutions that Stall Innovation and Growth (Part 1)

The world of enterprise applications, such as enterprise resource planning (ERP), customer relationship management (CRM) and billing, can seem boring to people who are more interested in what is going on at Amazon, Facebook, Google and Twitter, or the latest iPhone or Android application. In the late 1990s when ERP systems first came on the scene, there was plenty of drama and hype.

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April 2, 2014 by Esmeralda Swartz, CMO

Uber Taxis and New Business Models

A recent post by John Wilmes on the TM Forum website caught my eye for drawing a parallel between the Uber car service business model and the telecom service provider business model as network functions virtualization (NFV) becomes a reality. Wilmes uses this metaphor to remind us of the potential value of dynamic pricing as a tool in carrier efforts to match supply to demand. He also cautions service providers to be careful how they sell the message of dynamic pricing to their customers. So far, so good.

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March 31, 2014 by Esmeralda Swartz, CMO

Internet of Things Becomes Mainstream, What Happens Now? (Part 2)

How do you know when a technology has become mainstream? A good clue may be when politicians start talking about it on the campaign trail and with mainstream media. David Cameron, the UK prime minister was the latest, indicating that the world was now on “fast-forward” with the Internet of things (IoT) ushering in the […]

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March 26, 2014 by Esmeralda Swartz, CMO

Nice Idea, But You Can’t Do It That Way-Cloud Billing Through the Fog

A recent Forbes article by Andrew Dailey at MGi Research reinforces the importance of “agile billing” to businesses that are serious about creating new revenue streams, meeting customers’ needs and doing it fast and well. The term agile is a good description of what businesses need from their billing systems in order to meet these […]

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March 25, 2014 by Esmeralda Swartz, CMO

The Connected Cars War: Apple and Google Duke it Out for IoT Mindshare and Revenue

At the Geneva Motor Show Apple officially launched its new “CarPlay” product for cars, to some excitement. Apple has enlisted a number of big name auto manufacturers into the program, so you can expect to see CarPlay in your new vehicle sometime soon. But what’s new here? At first glance this is just a computer […]

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March 20, 2014 by Esmeralda Swartz, CMO

The Internet of Things is Not Just Another Subscription Service (Part 1)

Companies that until recently had never heard of the Internet of things (IoT) are now excited to find that they’ve been IoT players all along. Businesses involved in home automation, security services, vehicle tracking and health monitoring to name a few have been around for a while. They all provide services that involve devices (now […]

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