An SOA compliant product that can be quickly integrated into an existing OSS/BSS infrastructure to enable the service provider to deliver any business model without compromise.
As a continually evolving industry, the boundaries of telecom are constantly changing. No longer can the market be separated into easily identifiable vertical silos; mergers, acquisitions, and technological innovation have seen telecom branch out into all areas of communications, content and commerce.
With high levels of market penetration and the commercial pressures inherent in a mature market, voice services have become commoditized. The challenge of maintaining revenue levels is an ever present one. Product portfolios require constant updating while shareholders demand streamlined cost-effective operations. Technology has created opportunity, but the opportunity demands constant innovation in both what and how organizations sell. This is where IT and Billing come to the fore, addressing the challenge of how innovation can be implemented quickly, efficiently and with minimal cost, bestowing an agility that can enable future market success.
Wireless operators face unique challenges to reduce acquisition costs, increase product portfolios and maintain both revenue and margin per user. The ability of MNOs to rely on revenue growth by acquisition alone has already come to an end in some market geographies, and will eventually do so in all. The expansion of the product portfolio, new revenue streams from new channels and the identification and retention of the most profitable customers remains the strategic imperative.
MetraTech supports Charging, Billing, Settlement and Customer Care for Wireless operators, including support for GSM, Satellite, CDMA, Wi-Fi, GPRS, and UMTS. Our integration options provide adjunct support, where an existing infrastructure remains, or the replacement of existing legacy systems. Our SOA compliant, web-services architecture allows for the easy integration of MetraNet into an existing OSS/BSS infrastructure.
MetraNet supports:
Residential Wireless, Voice, Data, Content and Commerce
We can support post-paid contracts, subscriptions, discount plans, including free-minutes bundles for all mobile services. MetraNet supports all off-line charging and billing requirements, including Customer Care and Web-Self care.
Corporate and Enterprise Mobile Voice & Data
The complexity required to support corporate and enterprise services and account structures are easily configured through our ability to model any financial relationship and business model. We provide customer specific pricing-plans, contract terms and the ability to model any customer hierarchy in depth and width with multiple relationships. Our customer care ability extends to allow a corporate own super-users to model and support their own customer account infrastructure via a web-based customer care application.
Settlement and Partner Management
MetraPartner provides comprehensive support through dedicated web-based partner portals. Any number of business relationships can be configured to support a single transaction being settled across multiple parties within the value chain, all with different business models, such as revenue-share, advertising, cost-plus etc. Any business model can be configured, and any number of relationships supported across any size of value-chain.
On-line Charging
The ability to charge in real-time for any service, irrespective of payment type is provided through a partner-based IN solution, with MetraNet providing Billing via MetraBill for all off-line charging and billing needs and customer care via MetraView, our web-based self-care application. MetraView provides the ability to act as a pre-integrated self-care front end to the IN system for all customer queries, including balance management, and usage data.
MVNO/MVNE
According to the Yankee Group, the growth and success of MVNOs will be subject to their ability to implement business models which compete with the established residential-usage models in use in Mobile Network Operators today. MetraNet ability to model any business model has been proven through our customer Blyk which is a youth only MVNO where usage is paid for via advertising sent to the mobile handset.
MetraNet can be configured to support any type of MVNO/MVNE including the support for business models including advertising and usage for MVNOs or BoBo and wholesale for MVNEs.
Deployment and Interface Options for Wireless and Wireline
MetraNet can interface to both file-based and message-based network mediation devices, guiding, rating and billing for any service using our centralized product catalogue. However, MetraNet can be implemented as a modular solution, offering the following integration options:
Adjunct Charging
A) MetraNet for all Charging requirements, including voice, data and commerce, and passing rated data directly to a legacy billing environment – our ability to accept any data format, and output in any format enables us to match exactly the requirements for data flows into legacy environments.
B) MetraNet for a new service introduction, including feeding priced events to the legacy billing environment
Adjunct Billing
A) Billing for a new service introduction where the legacy system is unable to bill, or where introduction of the new service will take too long, or is too costly
B) Billing for all services where a legacy environment, or an IN/Pre-Paid environment rates and prices events prior to billing
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