Enterprise billing solutions for environments where change must be managed, complexity embraced and innovation and efficiency are required for competitive advantage.
Cash flow is the lifeblood of every organisation. Organisations that provide complex services to other organisations have a special challenge, and also have a great opportunity. Enterprises, like all customers, expect bills to be accurate and timely. Bills must also be comprehensible because CFOs like to know exactly where the money is going. This has always been true. But today we face new challenges as services increase in scope, sophistication and granularity. As billing itself becomes more challenging, doing it right - and indeed doing it in a way that adds even more value to the customer’s business - becomes in itself a service differentiator.
The systems that support billing for these services today must be much more than rating and invoicing systems. In order to properly track and manage transactions along increasingly complicated value chains, billing systems need to capture and analyze a rich collection of information that may be used for many purposes in addition to simply gathering the money. This is not just billing, it’s end-to-end financial transaction management. Billing is not just something that follows the service event: it adds value to the service, assures revenue streams, and builds customer loyalty.
Our new white paper examines how both the operational environment and the complexity inherent within creating, manging and billing for services requires a different approach; leading to better customer relationships, greater visibility for customers and operations, combined within a strict and manageable auditing environment.
We propose the adoption of a number of architectural, functional and operational steps which, if adopted, should lead to greater customer retention and complete flexibility in what and how services are sold, no matter which industry and types of Enterprise services offered.
You should read this paper if:
- Your business is constrained through the inability to quickly meet changing business environments
- Your current infrastructure is a myriad of pre- and post-processes and manual processing steps supporting the order-to-cash processes
- Your Direct sales team spend too much time dealing with customer complaints about their invoices rather than generating new revenues
- Your systems hide data and impose contrainsts on how you sell and manage services
- You need to expand your product portfolio quickly and efficiently
- You want to improve the customer experience
- You want to adopt global standards, such as SOA
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